Refund policy

Prices are in Canadian dollars. Flowly AI Solutions is not registered for GST, so we do not charge GST or HST. There is no setup fee. Plan prices are listed on the pricing page and at Stripe checkout.

A card is required to start. You are not charged during the 14-day trial. Cancel anytime before the trial ends and you will not be charged. When the trial ends, the plan you chose is billed automatically and renews until you cancel. An annual plan charges the full yearly amount. Starter, for example, is $249 CAD per month or $2,490 CAD per year.

You have 30 days from your first paid charge to ask for your money back on that subscription charge. This applies to every plan, including the founding plan, monthly or annual.

Email sanan.shah@flowlyai.ca from the address on your Stripe receipt, or include that receipt email in the message, and say you want a refund. We refund the subscription charge to the original card. It usually shows up in 5 to 10 business days, depending on your bank.

Manage or cancel your subscription by emailing sanan.shah@flowlyai.ca. If your Stripe receipt includes a customer portal link, you can use that too. Cancellation stops future renewals. You are not billed for the next period. Cancelling does not refund a charge you already paid, except under the 30-day guarantee above or where the law requires a refund.

After 30 days from the first paid charge, we do not give partial refunds for unused time on a monthly or annual plan, except where the law requires it. You can still cancel so the subscription does not renew.

Minutes over your plan are $0.49 CAD per minute. Overage is billed in arrears, after you have used the minutes. The rate is shown on your plan. After the 30-day window, overage already billed is not refunded except where the law requires it.

Flowly AI Solutions, Langford, BC. Email sanan.shah@flowlyai.ca or call +1 (778) 535-4959. See also the terms of service and the privacy policy.