Terms of service

Flowly AI is an AI voice receptionist for trades businesses. It answers your business calls, books jobs, and emails you a summary after each call. On the Pro and Fully Loaded plans it can call your on-call tech when a call matches the emergency rules you set. We write your scripts, connect call forwarding and your calendar, and test the setup with you. You keep your business phone number. You approve the script before it goes live.

This is not a 911 service and it is not for life-safety emergencies. If a caller needs police, fire, or an ambulance, they need to hang up and call 911. Do not use the receptionist for emergencies that risk someone's life or safety.

New customers get a 14-day free trial. A card is required to start. You are not charged during those 14 days.

When the trial ends, the plan you chose is billed automatically unless you cancel first. Cancel anytime before the trial ends and you will not be charged. The trial is for you to try the service on your own business.

Plans are billed in Canadian dollars, monthly or annually. Annual billing is two months free, charged as one yearly amount. Starter is $249 CAD per month, or $2,490 CAD per year, with after-hours and weekend coverage and up to 300 minutes. Pro is $449 CAD per month, or $4,490 CAD per year, with 24/7 coverage, up to 1,000 minutes, emergency dispatch by phone call, and warm transfer to the owner's cell. Fully Loaded is $649 CAD per month, or $6,490 CAD per year, with up to 2,500 minutes, multiple numbers and locations, a custom-trained knowledge base, a monthly call review and agent tuning, priority support, and a done-for-you setup call. Every plan includes calendar booking and a call summary emailed after every call.

There is no setup fee. Prices on this website are in Canadian dollars. Flowly AI Solutions is not registered for GST, so we do not charge GST or HST.

Included minutes reset every billing month. Unused minutes do not roll over. Minutes over your allowance are $0.49 CAD per minute. Overage is billed in arrears, after the minutes are used, and the rate is shown on your plan.

Each plan is a Stripe subscription. A monthly plan renews every month. An annual plan renews every year at the full yearly amount shown at checkout, not a monthly slice. Billing continues automatically until you cancel.

While spots remain, the first 5 clients can lock the full Pro plan at $349 CAD per month for 12 months. That founding price stays the same for those 12 months. After that, it moves to the regular Pro price, currently $449 CAD per month. We email you at least 30 days before that change.

If we change the price of a plan you are on, we email you at least 30 days before the new price is charged. The founding price does not change during its 12-month lock.

Manage or cancel your subscription by emailing sanan.shah@flowlyai.ca. If your Stripe receipt or billing email includes a customer portal link, you can manage or cancel there too. There is no cancellation fee.

Cancellation stops future renewals. You keep the service through the end of the period you already paid for. It does not, by itself, refund that period. The money-back guarantee is in the refund policy. Overage for minutes you already used can still be billed.

There is a 30-day money-back guarantee from your first paid charge. Email sanan.shah@flowlyai.ca to ask. Refunds go back to the original card and usually show up in 5 to 10 business days. After those 30 days we do not give partial refunds for unused time, except where the law requires it. The details are in the refund policy.

You are responsible for the details you give us, including your services, rates, hours, service area, and who is on call, and for the script you approve. Use the service only for lawful business calls. Do not use it to mislead, harass, or defraud callers, or for anything illegal.

You keep your phone number. You turn on call forwarding with your phone carrier, or we walk you through it. You pay any fees your carrier charges for your line or for forwarding. We do not pay those carrier fees.

We may suspend or stop the service if your use creates legal risk, harms callers, or interferes with the service.

Calls the receptionist handles may be recorded, transcribed, and processed by AI so we can answer the call, book the job, email you a summary, and review call quality. Flowly's agent tells callers they are speaking with an AI and that the call may be recorded. You are still responsible for any extra notice your own business has to give. We do not give legal advice about those rules.

The service is provided as available. Phone networks, carriers, and the companies that run the voice and AI can have outages. We do not guarantee uninterrupted service, or that every call will be answered, understood, or booked correctly. The AI may make mistakes. It is not a person, and it is not a substitute for 911.

To the extent the law allows, Flowly AI Solutions is not liable for indirect or consequential damages, including lost jobs, lost profits, or missed calls. If we are liable, the most we owe for a claim about the service is the fees you paid us for the service in the three months before the claim. These terms do not limit liability that cannot be limited under the laws of British Columbia or Canada.

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Disputes about these terms or the service are heard by the courts of British Columbia.

Flowly AI Solutions is a sole proprietorship in Langford, BC. Questions about these terms: email sanan.shah@flowlyai.ca or call +1 (778) 535-4959. See also the privacy policy and the refund policy.

We may update these terms. The date at the bottom is the latest revision. If you keep using the service after an update, you accept the updated terms. A price change still gets the 30 days' notice in section 4.