What an AI receptionist sounds like: sample calls by trade

HVAC

Sample call, not a customer call.

1. AIThanks for calling. You've reached the after-hours line, and I'm an AI assistant. This call may be recorded. How can I help?
2. CallerOur furnace quit about an hour ago and the house is getting cold.
3. AII'm sorry to hear that. Is the furnace making any noise or showing an error light?
4. CallerThere's a blinking red light and no air coming out.
5. AIUnderstood. What's the address, and the best number to reach you?
6. CallerIt's a house on Maple Street. You can call me back on this number.
7. AIThank you. No heat is treated as urgent, so I'm passing this to the on-call technician now. They will call you back shortly.

No-heat emergency. On Pro and Fully Loaded, the on-call tech is phoned. Summary emailed. More on HVAC

Plumbers

Sample call, not a customer call.

1. AIThanks for calling. You've reached the after-hours line, and I'm an AI assistant. This call may be recorded. How can I help?
2. CallerThere's water coming through my kitchen ceiling.
3. AIIs the water still running right now, and have you been able to shut off the main?
4. CallerIt's still dripping. I don't know where the shutoff is.
5. AIOkay. What's the address and a callback number?
6. CallerA townhouse on Cedar Avenue. This number is fine.
7. AIThank you. An active leak is urgent, so the on-call plumber is being notified by phone now and will call you.

Active leak. On Pro and Fully Loaded, the on-call plumber is phoned. Summary emailed. More on plumbers

Electricians

Sample call, not a customer call.

1. AIThanks for calling. You've reached the after-hours line, and I'm an AI assistant. This call may be recorded. How can I help?
2. CallerI'd like a quote to add some outlets in my garage.
3. AIHappy to set that up. Is anything sparking, smelling hot, or without power right now?
4. CallerNo, nothing like that. It's just a project.
5. AIGood. I can book an estimate visit. Would Tuesday at 10 in the morning work?
6. CallerTuesday at 10 works.
7. AIYou're booked for Tuesday at 10. What's the address for the visit?

Routine estimate booked into the calendar. Summary emailed. More on electricians

Roofers

Sample call, not a customer call.

1. AIThanks for calling. You've reached the after-hours line, and I'm an AI assistant. This call may be recorded. How can I help?
2. CallerI think my roof is leaking. There's a stain on the bedroom ceiling.
3. AIIs water dripping into the room at the moment?
4. CallerNot dripping, but the stain is getting bigger.
5. AIThanks. I can book an inspection for tomorrow morning at 9. Does that suit you?
6. CallerYes, please.
7. AIBooked for 9 tomorrow. What's the address, and is there anything the roofer should know about access?

Leak inspection booked for the next morning. Summary emailed. More on roofers

Landscapers

Sample call, not a customer call.

1. AIThanks for calling. You've reached the after-hours line, and I'm an AI assistant. This call may be recorded. How can I help?
2. CallerI'm looking for someone to do a spring cleanup and regular mowing.
3. AIWe can help with that. Roughly how big is the yard, and is it front and back?
4. CallerFront and back, a normal city lot.
5. AIThank you. I can book a visit for an estimate on Thursday afternoon at 2. Does that work?
6. CallerThursday at 2 is good.
7. AIYou're booked. What's the address?

Estimate visit booked. Summary emailed. More on landscapers

Garage doors

Sample call, not a customer call.

1. AIThanks for calling. You've reached the after-hours line, and I'm an AI assistant. This call may be recorded. How can I help?
2. CallerMy garage door is stuck open and it won't come down.
3. AIIs anything blocking the door, and did you hear a loud bang before it stopped?
4. CallerThere was a bang, yes. I think a spring broke.
5. AIPlease don't try to force it. What's the address and your callback number?
6. CallerA house on Birch Road, and this number.
7. AIThank you. A door stuck open overnight is treated as urgent. The on-call technician is being phoned now.

Door stuck open. On Pro and Fully Loaded, the on-call tech is phoned. Summary emailed. More on garage doors

Contractors

Sample call, not a customer call.

1. AIThanks for calling. You've reached the after-hours line, and I'm an AI assistant. This call may be recorded. How can I help?
2. CallerWe're thinking about renovating our basement and want a quote.
3. AIGreat. Is the basement unfinished now, and do you have a rough timeline in mind?
4. CallerUnfinished. We'd like it done by fall.
5. AIThanks. I can book a walk-through next Wednesday at 4. Would that work?
6. CallerYes, Wednesday at 4.
7. AIBooked. What's the address for the walk-through?

Walk-through booked with project details. Summary emailed. More on contractors

Restoration

Sample call, not a customer call.

1. AIThanks for calling. You've reached the after-hours line, and I'm an AI assistant. This call may be recorded. How can I help?
2. CallerOur basement is flooding from a burst pipe.
3. AIHas the water been shut off, and is anyone in danger? If so, please call 911.
4. CallerEveryone is safe. The water is off now, but the carpet is soaked.
5. AIThank you. Are you the owner or a tenant, and what's the address?
6. CallerOwner. It's a house on Elm Crescent.
7. AIUnderstood. The on-call lead is being phoned now with these details and will call you back.

Active water loss. On Pro and Fully Loaded, the on-call lead is phoned. Summary emailed. More on restoration

Appliance repair

Sample call, not a customer call.

1. AIThanks for calling. You've reached the after-hours line, and I'm an AI assistant. This call may be recorded. How can I help?
2. CallerMy dishwasher won't drain.
3. AII can book a repair visit. Do you know the brand, and is there an error code on the display?
4. CallerIt's showing a code, E24 I think.
5. AIThank you, I've noted that. Would Friday morning at 11 work?
6. CallerFriday at 11 is fine.
7. AIYou're booked for Friday at 11. What's the address?

Repair visit booked with appliance and fault noted. Summary emailed. More on appliance repair

Questions