Privacy and your callers with an AI receptionist
An AI receptionist handles your callers' audio, transcripts, phone numbers and job details, so you should know what happens to them. Flowly AI uses that information to answer the call, book the job and email you a summary, and it does not sell personal information.
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Last updated 13 November 2026
What the AI receptionist collects and why
Only what the call needs. Audio, transcripts, the caller's phone number and the job details are used to answer the call, book the job and email a summary. They are not used for advertising. This page is a plain-language summary. The Privacy Policy is the full and governing text.
| Topic | What applies |
|---|---|
| Used for | Answering the call, booking the job, emailing a summary |
| Sold to others | No. Flowly AI does not sell personal information |
| Advertising | Audio and transcripts are not used for advertising |
| Where it may be stored | Providers may process and store data outside Canada, including in the United States |
| Call audio and transcripts kept | Up to 12 months after a subscription ends, unless deletion is requested sooner |
| Contact-form inquiries kept | Up to 2 years |
| Payment | Handled by Stripe |
Where the data is stored
Not only in Canada. The providers behind the service may process and store data outside Canada, including in the United States. If your business has its own rules about where caller information can be kept, read the Privacy Policy and ask us before you start.
Which privacy laws may apply
Flowly AI Solutions follows BC's Personal Information Protection Act (PIPA) and Canada's PIPEDA. Other provincial laws may apply to your own business depending on where you operate. This page is not legal advice.
How to ask for access, correction or deletion
Email sanan.shah@flowlyai.ca. Requests are answered within 30 days. Complaints may go to the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada. The website itself uses Google Analytics and no advertising cookies.
Questions
Where is caller data stored?
Providers may process and store data outside Canada, including in the United States. The Privacy Policy has the full wording.
Does Flowly AI sell caller information?
No. Flowly AI does not sell personal information and does not use audio or transcripts for advertising.
Which privacy laws does Flowly AI follow?
Flowly AI Solutions follows BC PIPA and Canada's PIPEDA. Other laws may apply to your business depending on where you operate.
How long are recordings and transcripts kept?
Up to 12 months after a subscription ends, unless deletion is requested sooner. Contact-form inquiries are kept up to 2 years.
How do I get a caller's data deleted?
Email sanan.shah@flowlyai.ca. Access, correction and deletion requests are answered within 30 days.
Do callers know the call may be recorded?
Yes. The AI receptionist tells callers it is an AI and that the call may be recorded.