How AI receptionist emergency dispatch works
An AI receptionist with emergency dispatch answers the 2 a.m. call, recognises an emergency you defined, and phones your on-call tech with the address and the problem. Flowly AI includes this on the Pro and Fully Loaded plans, and it is not a 911 service.
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Last updated 13 November 2026
What happens on a 2 a.m. burst pipe call
The call is answered, sorted and passed to a person in one conversation. A homeowner phones your business number with water coming through a ceiling. The AI receptionist answers in your company name and says it is an AI and that the call may be recorded.
It asks what is wrong, takes the address and the caller's number, and checks the answer against your rules. A burst pipe is on your list, so it places a phone call to your on-call tech and passes on the address, the caller's number and what is wrong. You also get an email summary.
What counts as an emergency
You decide. During setup you list the situations worth waking someone for, such as a burst pipe, no heat in winter, or a full power outage. Anything outside that list is booked or summarised by email like a normal call, so a routine quote request at midnight does not ring the on-call phone.
| Call type | Starter | Pro and Fully Loaded |
|---|---|---|
| Routine booking | Booked into the calendar, email summary | Booked into the calendar, email summary |
| Emergency you defined | Answered after hours, email summary | Phone call to your on-call tech, plus email summary |
| Caller wants a person | Details collected, email summary | Warm transfer to the owner's cell |
What emergency dispatch does not do
It does not replace 911. Flowly AI is not an emergency service, and a caller in danger should call 911. Dispatch is a phone call to your tech. Flowly AI does not send text messages.
It does not decide your rules for you. The owner approves the script before it goes live, and every call is reviewed automatically for quality.
Which plans include it
Pro at $449 CAD a month and Fully Loaded at $649 CAD a month include emergency dispatch by phone call and warm transfer. Starter at $249 CAD a month answers after hours and weekends and emails you, without the live phone dispatch.
Questions
What does the AI receptionist do with a 2 a.m. call?
It answers, takes the address and the problem, and checks your emergency rules. On Pro and Fully Loaded a match becomes a phone call to your on-call tech. Every call also gets an email summary.
Is this a 911 service?
No. Flowly AI is not a 911 service. Someone in danger should hang up and call 911.
How do I get the details of an emergency call?
By phone and by email. The on-call tech is told the address, the caller's number and what is wrong, and an email summary follows the call.
Does it text the on-call tech?
No. Emergency dispatch is a phone call. Flowly AI does not send text messages.
Can the caller be transferred to me directly?
Yes, on Pro and Fully Loaded. A warm transfer sends the call to the owner's cell.
Who decides what is urgent?
You do. You set the rules during setup and approve the script before it goes live.