AI receptionist and answering service for restoration companies
An AI receptionist for a restoration company answers the flood or fire call the moment it comes in, takes the address and the type of loss, and gets it to your on-call lead. Flowly AI does this for water, fire and mould restoration shops across Canada, and emails a summary after every call.
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Last updated 13 November 2026
Why restoration calls cannot wait for a callback
Water keeps moving while the phone rings. A restoration call is rarely a quote request. It is a basement taking on water, a kitchen after a fire, or a property manager with a failed supply line in a unit above three others. The caller is phoning down a list, and the first company that takes the details usually gets the job.
Restoration also runs on documentation. The first conversation needs the address, what happened, when it started, and who the caller is: owner, tenant, or property manager. An answering service that only takes a name and number leaves all of that for your callback.
What the AI receptionist asks on a loss call
It follows the script you approve. A typical restoration intake collects the details below, then books or dispatches according to your rules.
| Detail | Why it matters |
|---|---|
| Address and access | The crew knows where to go and how to get in |
| Type of loss | Water, fire and smoke, or mould are different trucks |
| Is it still active | Running water is an emergency, a dried stain is a booking |
| Caller's role | Owner, tenant or property manager changes who approves the work |
| Callback number | The on-call lead can phone straight back |
After-hours emergencies and dispatch
Most losses do not happen at noon. On Pro at $449 CAD a month and Fully Loaded at $649, an active loss that matches your rules becomes a phone call to your on-call tech with the address, the caller's number and what is wrong. Starter at $249 covers after hours and weekends and emails you the details. Flowly AI is not a 911 service, and a caller in danger should call 911.
Setup for a restoration shop
Setup is remote and done for you. You fill in an intake form and join a 15-minute setup call, the agent is built and tested in 48 to 72 hours, and you turn on conditional call forwarding. You keep your number. Fully Loaded covers more than one number or location, which suits a shop with separate lines per branch.
Flowly AI works with the software you already use, so you don't have to switch tools. It books into Google Calendar, and we can connect other business software on request. Tell us what you use and we'll confirm how it connects.
Questions
Can an AI receptionist handle a flooded-basement call at night?
Yes. It answers, takes the address and what is happening, and on Pro and Fully Loaded phones your on-call tech when the call matches your emergency rules. You also get an email summary.
Does it ask about insurance?
It asks what your approved script tells it to ask. If you want the caller's role or claim status noted, that goes in the script you approve before it goes live.
What does a restoration answering service cost in Canada?
Flowly AI is $249 CAD a month for Starter, $449 for Pro and $649 for Fully Loaded, with no setup fee. Extra minutes are $0.49 CAD.
We have two branches. Can one service cover both?
Yes. Fully Loaded covers multiple numbers or locations and includes a custom-trained knowledge base.
Will property managers know they are talking to an AI?
Yes. The agent tells every caller it is an AI and that the call may be recorded.
Do I have to change my software?
No. Flowly AI works with your existing phone number and calendar, and it can connect to other business software you already use. Tell us what you use on your demo or setup call and we'll confirm how it connects.