Call recording and AI receptionist calls in Canada
An AI receptionist from Flowly AI tells every caller that they are speaking with an AI and that the call may be recorded. That disclosure is built into the call, and this page explains what it covers and what it does not.
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Last updated 13 November 2026
What the AI receptionist says to callers
It makes two disclosures: that the caller is speaking with an AI, and that the call may be recorded. You can hear it yourself on the demo line at +1 (778) 718-2438. The agent then answers in your company name and carries on with the call.
| Disclosure | Made by the AI receptionist |
|---|---|
| The caller is speaking with an AI | Yes |
| The call may be recorded | Yes |
| The business name | Yes, it answers in your company name |
Which privacy laws may apply
Privacy laws such as PIPEDA, BC's PIPA and Alberta's PIPA may apply to recorded calls, depending on where your business and your callers are. Which law applies to you, and what it requires of your business, is a question for your own adviser. Nothing on this page is legal advice.
What happens to a recording afterward
It is used to run the service. Audio and transcripts are used to answer the call, book the job and email a summary, and every call is reviewed automatically for quality. They are kept up to 12 months after a subscription ends unless deletion is requested sooner. Flowly AI does not sell personal information or use audio for advertising.
What the owner controls
You approve the script before it goes live, so you know what callers hear. If a caller asks for their information, or asks for it to be deleted, send the request to sanan.shah@flowlyai.ca and it is answered within 30 days.
Questions
Does the AI receptionist record calls?
Calls may be recorded, and the AI says so to the caller. Recordings and transcripts are used to answer the call, book the job and email a summary.
Does it tell callers it is an AI?
Yes. The agent tells callers they are speaking with an AI.
Which laws cover recorded calls in Canada?
Privacy laws such as PIPEDA, BC PIPA and Alberta PIPA may apply. Ask your own adviser how they apply to your business. This is not legal advice.
Can a caller ask for their recording to be deleted?
Yes. Email sanan.shah@flowlyai.ca with the request. Deletion requests are answered within 30 days.
Who reviews the recordings?
Every call is reviewed automatically for quality. Audio and transcripts are not used for advertising.