Forwarding a Freedom Mobile number to an AI receptionist
You can send unanswered calls from a Freedom Mobile number to an AI receptionist with conditional call forwarding, and your number stays with your provider. Flowly AI walks you through it on the setup call and tests it live with you.
Call it live +1 (778) 718-2438
Last updated 13 November 2026
How forwarding works on Freedom Mobile
Conditional call forwarding is a setting with your phone provider. When a call to a Freedom Mobile number is not answered, it is passed to the AI receptionist. Your number is not ported, and callers dial the same number as before.
Turning it on takes about two minutes. We do it with you on the 15-minute setup call, then place a live test call.
| Item | After forwarding is on |
|---|---|
| Your business number | Unchanged |
| Your phone provider | Unchanged |
| Unanswered calls | Answered by the AI receptionist |
| After each call | Email summary to you |
Freedom Mobile call forwarding codes
Freedom Mobile lists one code to turn each kind of forwarding on and one to turn it off. Conditional forwarding covers three cases: no reply, phone not reachable, and line busy.
Freedom Mobile describes busy as being on another call without call waiting enabled, and not reachable as the phone being turned off.
Freedom Mobile states that call forwarding is a free service when used within the Freedom and Nationwide networks. It also notes that conditional forwarding may incur charges while roaming internationally.
Use the conditional codes, not the forward-every-call code, if you still want your own phone to ring first.
Codes checked 13 November 2026 against the Freedom Mobile support pages linked below. Carriers change these, so the setup call ends with a live test.
| Action | Code |
|---|---|
| Forward when there is no answer, turn on | *61*(10-digit number)# |
| Forward when there is no answer, turn off | #61# |
| Forward when the phone is not reachable, turn on | *62*(10-digit number)# |
| Forward when the phone is not reachable, turn off | #62# |
| Forward when the line is busy, turn on | *67*(10-digit number)# |
| Forward when the line is busy, turn off | #67# |
| Forward every call, turn on | *21*(10-digit number)# |
| Forward every call, turn off | #21# |
Fees and your provider
Any fee your provider charges for call forwarding is your responsibility, as set out in section 7 of the Terms. Ask your provider whether forwarding is included in your plan. Flowly AI charges no setup fee.
Turning forwarding off
You switch it off with your provider, and calls ring only your phone again. Your number does not change when you start or stop.
What the AI receptionist does with forwarded calls
It answers in your company name, tells callers it is an AI and that the call may be recorded, books the job into your calendar, and emails you a summary. Plans are $249, $449 and $649 CAD a month. Call +1 (778) 718-2438 to hear it.
Questions
Can I forward a Freedom Mobile number to an AI receptionist?
Yes. Conditional call forwarding sends unanswered calls to Flowly AI while you keep your number.
Do I need to port my number?
No. There is no porting.
Who pays forwarding fees?
The customer. Carrier fees for forwarding are your responsibility under section 7 of the Terms.
How do I turn it off?
Switch forwarding off with your provider. Calls then ring only your phone.
How long does it take?
About two minutes, done with you on the setup call.
What is the Freedom Mobile code to forward unanswered calls?
Freedom Mobile lists *61*, then the 10-digit number, then # for calls with no reply. #61# turns it off.
Does Freedom Mobile charge for call forwarding?
Freedom Mobile states that call forwarding is free when used within the Freedom and Nationwide networks. Conditional forwarding may incur charges while roaming internationally.
What does not reachable mean on Freedom Mobile?
Freedom Mobile describes it as the phone being turned off. The code is *62*, then the 10-digit number, then #.