Forwarding a Telus number to an AI receptionist
You can send unanswered calls from a Telus number to an AI receptionist with conditional call forwarding, and your number stays with your provider. Flowly AI walks you through it on the setup call and tests it live with you.
Call it live +1 (778) 718-2438
Last updated 13 November 2026
How forwarding works on Telus
Conditional call forwarding is a setting with your phone provider. When a call to a Telus number is not answered, it is passed to the AI receptionist. Your number is not ported, and callers dial the same number as before.
Turning it on takes about two minutes. We do it with you on the 15-minute setup call, then place a live test call.
| Item | After forwarding is on |
|---|---|
| Your business number | Unchanged |
| Your phone provider | Unchanged |
| Unanswered calls | Answered by the AI receptionist |
| After each call | Email summary to you |
Telus call forwarding codes
Telus mobile uses the standard mobile network codes. There is one code for each case, no answer, phone not reachable and line busy, and one combined code that sets all three at once.
The combined code takes a ring timer of 10, 20 or 30 seconds. That is how long your own phone rings before the call is passed on, so a shorter timer means the AI receptionist picks up sooner.
If Telus voicemail is active on the line, it may pick up before conditional forwarding does. Shorten the ring timer with the combined code, or ask Telus to turn voicemail off.
Call forwarding is typically not available on Telus prepaid plans. On postpaid plans without a call forwarding add-on, forwarded minutes are billed pay-per-use. Ask Telus what your plan includes.
These codes were not confirmed on Telus's own support page, and carriers change them. Place a test call right after you set forwarding up. The setup call ends with a live test as well.
| Action | Code |
|---|---|
| Forward when there is no answer, turn on | *61*(10-digit number)# |
| Forward when there is no answer, turn off | #61# |
| Forward when the phone is not reachable, turn on | *62*(10-digit number)# |
| Forward when the phone is not reachable, turn off | #62# |
| Forward when the line is busy, turn on | *67*(10-digit number)# |
| Forward when the line is busy, turn off | #67# |
| All three cases with a ring timer of 10, 20 or 30 seconds, turn on | *004*(10-digit number)*(seconds)# |
| All three cases, turn off | #004# |
| Cancel all forwarding | ##002# |
Fees and your provider
Any fee your provider charges for call forwarding is your responsibility, as set out in section 7 of the Terms. Ask your provider whether forwarding is included in your plan. Flowly AI charges no setup fee.
Turning forwarding off
You switch it off with your provider, and calls ring only your phone again. Your number does not change when you start or stop.
What the AI receptionist does with forwarded calls
It answers in your company name, tells callers it is an AI and that the call may be recorded, books the job into your calendar, and emails you a summary. Plans are $249, $449 and $649 CAD a month. Call +1 (778) 718-2438 to hear it.
Questions
Can I forward a Telus number to an AI receptionist?
Yes. Conditional call forwarding sends unanswered calls to Flowly AI while you keep your number.
Do I need to port my number?
No. There is no porting.
Who pays forwarding fees?
The customer. Carrier fees for forwarding are your responsibility under section 7 of the Terms.
How do I turn it off?
Switch forwarding off with your provider. Calls then ring only your phone.
How long does it take?
About two minutes, done with you on the setup call.
What is the Telus code to forward unanswered calls?
*61*, then the 10-digit number, then #. #61# turns it off. Place a test call afterward to confirm it works on your line.
Can I set how long my Telus phone rings before it forwards?
Yes. The combined code *004*, the number, *, then 10, 20 or 30 and # sets the ring time in seconds for all three conditional cases.
Does Telus voicemail affect call forwarding?
It can. Voicemail may answer before forwarding does. Shorten the ring timer or ask Telus to turn voicemail off.