Forwarding a VoIP line or a landline to an AI receptionist
You can send unanswered calls from a VoIP line or a landline to an AI receptionist with conditional call forwarding, and your number stays with your provider. Flowly AI walks you through it on the setup call and tests it live with you.
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Last updated 13 November 2026
How forwarding works on VoIP and landlines
Conditional call forwarding is a setting with your phone provider. When a call to a VoIP line or a landline is not answered, it is passed to the AI receptionist. Your number is not ported, and callers dial the same number as before.
Turning it on takes about two minutes. We do it with you on the 15-minute setup call, then place a live test call.
| Item | After forwarding is on |
|---|---|
| Your business number | Unchanged |
| Your phone provider | Unchanged |
| Unanswered calls | Answered by the AI receptionist |
| After each call | Email summary to you |
Landline call forwarding codes
Landline and VoIP forwarding is set by each provider, so there is no single code that works everywhere. The codes below are the ones Rogers publishes for its home phone service. For any other provider, the setting is confirmed with you on the setup call.
On Rogers home phone, no-answer forwarding sends the call on if no one answers after 4 rings. Rogers says to stay on the line for at least five seconds after dialling, or forwarding is not activated.
The Telus home phone codes in the table match the Rogers ones but were not confirmed on a Telus support page, so place a test call after setting them.
Rogers states that home phone customers with voicemail must unsubscribe from it for calls to forward. It also notes that only one call can be forwarded at a time, that calls forward only to Canadian and US numbers, and that long-distance charges apply if the call is answered outside your local calling area.
Codes checked 13 November 2026 against the Rogers support pages linked below. Carriers change these, so the setup call ends with a live test.
| Action | Code |
|---|---|
| Rogers home phone: forward when there is no answer, turn on | *92, then the 10-digit number |
| Rogers home phone: forward when there is no answer, turn off | *93 |
| Rogers home phone: forward when the line is busy, turn on | *90, then the 10-digit number |
| Rogers home phone: forward when the line is busy, turn off | *91 |
| Telus home phone: forward when there is no answer, turn on | *92, then the 10-digit number |
| Telus home phone: forward when there is no answer, turn off | *93 |
| Telus home phone: forward when the line is busy, turn on | *90, then the 10-digit number |
| Telus home phone: forward when the line is busy, turn off | *91 |
Fees and your provider
Any fee your provider charges for call forwarding is your responsibility, as set out in section 7 of the Terms. Ask your provider whether forwarding is included in your plan. Flowly AI charges no setup fee.
Turning forwarding off
You switch it off with your provider, and calls ring only your phone again. Your number does not change when you start or stop.
What the AI receptionist does with forwarded calls
It answers in your company name, tells callers it is an AI and that the call may be recorded, books the job into your calendar, and emails you a summary. Plans are $249, $449 and $649 CAD a month. Call +1 (778) 718-2438 to hear it.
Questions
Can I forward a VoIP line or a landline to an AI receptionist?
Yes. Conditional call forwarding sends unanswered calls to Flowly AI while you keep your number.
Do I need to port my number?
No. There is no porting.
Who pays forwarding fees?
The customer. Carrier fees for forwarding are your responsibility under section 7 of the Terms.
How do I turn it off?
Switch forwarding off with your provider. Calls then ring only your phone.
How long does it take?
About two minutes, done with you on the setup call.
What is the landline code to forward unanswered calls?
It depends on the provider. Rogers home phone uses *92 and the 10-digit number to turn it on, and *93 to turn it off.
How many rings before a Rogers home phone forwards?
Rogers states that calls forward if no one answers after 4 rings.
Does it work with a VoIP phone system?
Yes, if the system can forward unanswered calls to another number. The setting differs by provider and is confirmed on the setup call.